CORE RETURN

30-Day Core Return Policy: 

• You have 30 days to return your core. If not returned within this period, you will be charged the core's full value.
• Core refunds are only issued if the core was paid for upfront.

 

Scheduling a Core Return:

• Contact Go Powertrain to schedule your core return when it's ready for pickup.
• Do not ship the core independently—freight charges will be your responsibility, and reimbursement won't be possible if the return isn't coordinated through us.

 

Core Return Requirements:

• Drain all fluids before shipping; leaking cores may incur additional cleaning and disposal fees.
• Core Drain Fee: $200 if not fully drained; customer is responsible for any EPA cleanup fees.
• Use the original container (crate, box, or tote). If using a pallet, securely strap the unit.
• Report any damage when scheduling pickup—deductions may apply.
• Ensure the core is fully assembled and visually remanufacturable to qualify for full credit.

How to Request a Core Pickup:

• Online: Core Return Request
• Email: cores@go-powertrain.com
• Phone: 540-830-0286 EXT 3

Pickup Process:

• After contacting us, we'll provide a Bill of Lading (BOL) via email or fax.
• Print 3 copies of the BOL:
  • Attach one to the unit
  • Give one to the driver
  • Keep one for your records
• Verify BOL details match the core to avoid delays.
• Provide us with tracking information after pickup.

Processing Timeline:

• Allow 10–14 business days for core refunds (includes transit time and check-in process)
• Refunds will be issued to the original payment method.
• Haven't received your refund within 14 business days? Contact our Core Department, and we'll respond within 24 hours.

 

Core Refund Requirements:

Fully Assembled Cores:

• Must match the same build level as the replacement part.
• Disassembled cores may receive partial credit with a 30% deduction.

 

Matching Part Numbers:

• Core must have the same part number as the purchased unit.
• Non-identical cores may result in a 100% charge or no refund.

 

Damaged Cores:

• Broken or cracked welded cases: 50% deduction from core credit.
• Blown Front-Wheel Drive Differentials: Cores with cracks or holes will incur a deduction (amount TBD).

 

Missing Components:

• Missing Torque Converter: Core charge applies (amount TBD).
• Missing Protective Shipping Brackets: $20 fee per missing bracket.

 

Tote Returns:

• Units shipped in a tote must be returned in the same tote.
• $150 charge for missing totes.

 

Drain Fee for Leaking Cores:

• $75 cleaning/disposal fee if fluids leak during transit or at our facility.
• EPA cleanup fees may apply if required during transport.

 

Core Inspection & Refunds:

• Refunds are based on the conditions above.
• If damage or discrepancies are found, we'll provide digital photos and detailed documentation.